Innervation Shop – Terms and Conditions.

Detailed description of goods and/or services

Innervation Pan African Payments (Pty) Ltd is a business in the Retail industry that markets hardware and software products.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email. Courier and Postal Services used where applicable.

Export Restriction

The offering on this website is available to South African clients only.

Return and Refunds Policy

The provision of goods and services by Innervation Pan African Payments (Pty) Ltd is subject to availability. In cases of unavailability, Innervation Pan African Payments (Pty) Ltd will refund the client in full within 30 days. All orders cancelled before we have shipped them will be refunded. All products need to be returned in their original condition and with all its accessories and packaging.

All returns must be shipped to Innervation Pan African Payments (Pty) Ltd at the purchaser’s expense:

Block C&E

Wedgewood Office Park, 3 Muswell Avenue, Bryanston

Gauteng, 2191

Notes for product returns:

You must email procurement@innervation.co.za stating your name, invoice number and the details of the items that you wish to return within 10 Days of receiving the product. Please state whether you require a refund or an exchange. Once we receive the items, we will refund you for the items returned deducting a 10% Administration fee. This credit will be processed within 7 business days and will appear on your original form of payment, in the event that we are unable to process the credit on your original form of payment, you may be required to provide your bank account details to Innervation Pan African Payments (Pty) Ltd. EFT payment take up to 14 working days to process.

 

Warranties

Innervation Pan African Payments (Pty) Ltd is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.

1)Unless otherwise stated in the manufacturer’s documentation, all goods delivered to a South African address carry a 12-month manufacturer’s warranty.

2) If you purchase goods in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these terms and conditions, all other terms and the implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.

Customer Privacy Policy

Innervation Pan African Payments (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment Options Accepted

Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Innervation Pan African Payments (Pty) Ltd bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Innervation Pan African Payments  (Pty) Ltd via Peach Payments (Pty) Ltd.

Peach Payments uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Users may go to www.peachpayments.com to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Innervation Pan African Payments (Pty) Ltd separately from card details which are entered by the client on Peach Payments secure site.

For more detail on Peach Payments refer to www.peachpayments.com 

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.

Transaction Currency is South African Rand (ZAR).

Responsibility

Innervation Pan African Payments (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

Variation

Innervation Pan African Payments (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

Company information

This website is run by Innervation Pan African Payments (Pty) Ltd based in South Africa trading as Innervation Pan African Payment Solutions.